Pre-Order Acceptance and Payment Policy
To ensure smooth and efficient fulfilment of latest releases, MGBWATCHES often operates on a pre-order model. This approach prioritises orders based on placement time, making it convenient for our customers to secure the desired product..
Pre-Order Process:
- Placing Your Order: Orders for pre-order products can be placed as soon as they are available.
- Payment: Full payment is required at the time of pre-order.
- Order Fulfilment: MGBWATCHES will source your item once payment is confirmed.
- Shipping: Once acquired, your item will be shipped. Shipping times vary by location; see checkout for details specific to your country.
- Refund Window: The 14-day refund window begins from the day of dispatch.
Estimated Delivery Date:
- UK Orders: Dispatched within 48 hours of launch via Royal Mail or FedEx.
- International Orders: Dispatched and delivered within 2–5 days of launch, subject to courier service levels in your region (FedEx for international).
Cancellation Policy:
- Standard Cancellations: You may cancel a pre-order at any time in line with our returns policy.
- Klarna/Clearpay Cancellations: A 5% cancellation fee will apply for cancellations made using Klarna or Clearpay.
Changes to Your Order: In the event of unforeseen delays, we will notify you by email promptly. If your item cannot be secured within two weeks, we will issue a full refund.
Legal Compliance and Jurisdiction: This policy is designed to align with UK trading laws, ensuring a fair and transparent experience for our customers. If any disputes arise, we kindly ask that they be resolved within the jurisdiction of the UK, where we are fully committed to upholding these standards.